Return & Refund Policy
By placing an order through Aquapupz you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic (USA) country and international orders.
30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at support@myaquapupz.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged and Wrong Products or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at support@myaquapupz.com.
Restocking Fees
We do not charge a restocking fee on returns.
Refunds
We will notify you once we've received and reviewed all the necessary information and documentation regarding your request. If the refund is approved, it will be processed and automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
To qualify for a refund, you must provide all required details, including but not limited to, photographic or video evidence of the issue as requested by our support team.
Email:Â support@myaquapupz.com
Address: 88694, 111 NE 1st St, 8th Floor, Miami, FL, Miami-Dade, US, 33132, Miami FL 33132, United States
Phone: (786) 655-8853